FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if, in our reasonable opinion, the product has, following the sale to you become of unacceptable quality due to fair wear and tear, misuse, or failure to use in accordance with care for instructions. Please see our Full Returns Policy for more information.

PROMOTIONAL CODES

De La Luna occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically. If you have not applied the promotional code but the order was placed during the event contact our team straight after you've placed your order. It is up to De La Luna's discretion to refund you the discounted amount.

Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

WEBSITE SECURITY

http://delalunastudios.com is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL-compliant browser.

De La Luna does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorization, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

LIMITATION OF LIABILITY

De La Luna has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorized access to any data you provide when accessing or ordering from the website.

To the extent permitted by law, all guarantees, warranties, or representations which are not specifically stated in this Agreement are excluded. If De La Luna is liable for breach of an obligatory guarantee or implied warranty or representation. De La Luna's obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products, or the payment of having the products replaced or repaired.

INTELLECTUAL PROPERTY

De La Luna owns the intellectual property in its garment designs, fabric designs and images. De La Luna forbids the use of its designs and images for any purpose without prior written consent from De La Luna.

WEBSITE AVAILABILITY

On the rate occasion, http://delalunastudios.com could require some down-time, either scheduled or unscheduled. De La Luna will try to ensure the amount of down-time is limited. De La Luna will not be held liable for any consequesnces during down-time.

YOUR USE OF THE WEBSITE

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, De La Luna's computer systems, or the computer systems of other users of this website. Hacking means unauthorized access, malicious damage, and/or interference.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. De La Luna reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

TERMINATION

De La Luna reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. De La Luna will not be liable to you for any expenses or damages whatever for terminating this Agreement.

If the product has not been delivered to you prior to any termination of this Agreement, De La Luna will refund any payment you have made prior to termination.

De La Luna may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website terms and conditions.

FULL AGREEMENT

This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (De La Luna) and the user (yourself).

SEVERABILITY

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

SIGN UP AND FIRST PURCHASE OFFER

We offer 10% off to customers who sign up to our email database. The offer is only valid to first-time customers only and cannot be used in conjunction with any other promo.