We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges, and store credits subject to the following conditions.
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.
Full-priced items are eligible for a full refund unless purchased with Afterpay.
Orders placed with Afterpay are only eligible for a store credit or exchange.
Full-priced items are eligible for refund, exchange, or store credit. Please note, orders placed with Afterpay are only eligible for a store credit or exchange.
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange.
Item/s marked as "final sale - no returns or exchange" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.
Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return's timeframe. Store-credit notes are valid for 3 years from the date of issue.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. De La Luna Studios takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services are return parcels remain the responsibility of the customer until received by De La Luna Studios.
PROCESSING TIME FOR RETURNS
We endeavor to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email notification of when our team has received your return and again when it has been processed.
We sincerely for the inconvenience caused by receiving a faulty garment. Please contact our Customer Care team email@example.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. Please note that faulty items purchased from De La Luna Studios stocklist are required to returned to the place of purchase.
DE LA LUNA STUDIOS REFUND POLICY
Purchases made in store can be returned within 7 days from the original purchase date for an exchange, or credit note.
Purchases made online can be returned within 30 days from the original purchase date for an exchange, refund, or credit note. The customer can either return their online purchase back to online or they can return it to De La Luna Studios.
At De La Luna Studios, we do NOT offer refunds for purchases made using Afterpay. Refunds can only be refunded back onto the customer's credit card. We cannot do cash refunds regardless of the original payment method.